World Class Service
Supporting Business Operations through World Class Service Level Agreements. Our support team continues to exceed client expectation and deliver service excellence.
As part of an independent audit Rockbrook achieved World Class Performance in its Service Level Agreements to Diageo.
Rockbrook Engineering have a dedicated call centre and service teams. We offer a modular type approach to allow support components to be chosen to suit every budget and requirement.
Service Level Agreement Options
- 24 Hour/ 365 on-call service
- VPN remote access with 15 minute verbal response time to all callouts
- Onsite support within 2 hours
- Support to plant maintenance technicians from the control system down to field device level
- Real time logging of errors and fixes with comprehensive error reporting and call tracking software
- Reports issued in real time to the client
